Terms & Conditions

These Terms & Conditions govern your use of the Urban Luxury Spa Juhu website and the booking of our spa and wellness services. By accessing this site or making a reservation, you agree to comply with our policies regarding bookings and payments, cancellations and refunds, service guidelines, user conduct, privacy practices, and limitations of liability. Please read them carefully before using our services.

Booking & Payment

All spa services at Urban Luxury Spa Juhu are subject to availability and must be booked in advance through the website, phone, or other authorized booking channels. Prices displayed at the time of booking are applicable and may be revised without prior notice. Certain services or packages may require advance or full payment to confirm the appointment.

Cancellations & Refunds

Cancellation or rescheduling requests must be made within the time frame specified at the time of booking. Late cancellations, no-shows, or failure to arrive on time may result in cancellation charges or forfeiture of advance payments. Refunds, where applicable, will be processed as per the spa’s refund policy and within a reasonable processing period.

Service Limitations

All treatments and services provided by Urban Luxury Spa Juhu are intended for relaxation and wellness purposes only. The spa reserves the right to refuse or discontinue services if a guest has undisclosed medical conditions, violates spa policies, or engages in inappropriate behavior. Service durations are approximate and may vary due to operational or individual requirements.

User Conduct

Guests are expected to maintain respectful, professional, and appropriate behavior toward spa staff and other clients at all times. Any form of misconduct, harassment, or violation of spa rules may lead to immediate termination of services without refund and may result in refusal of future bookings.

Privacy

Urban Luxury Spa Juhu respects customer privacy and handles all personal information in accordance with its Privacy Policy. Information collected during bookings or enquiries is used solely for service delivery, communication, and operational purposes.

Liability

Urban Luxury Spa Juhu shall not be liable for any injury, allergic reaction, loss, or damage arising from the use of its services, facilities, or website, except where required under applicable law. Guests are responsible for disclosing any health conditions, allergies, or sensitivities prior to treatment, and all services are undertaken at the guest’s own risk.

Contact

If you have any questions regarding this Disclaimer, please contact us